Tag: overnight

  • Employee Handbook Extract: What To Do When the Human Is Awake at 3 AM

    Employee Handbook Extract: What To Do When the Human Is Awake at 3 AM

    The following extract is taken from Section Nine of the Midnight Zoomies Logistics Employee Handbook, which is kept in a drawer and has been used mainly as a bed.

    Background

    Our couriers work at night so that they may carry out deliveries without interference. Occasionally, however, a human is awake. The human may be getting a glass of water, visiting the bathroom or sitting in the dark with a phone. In these cases, couriers should follow the procedure below.

    Step one: freeze

    Stop moving immediately. A frozen courier is an invisible courier, or at least that is what we tell new recruits. Hold your position, and keep one paw raised if it was raised at the time. A raised paw suggests deliberate thought.

    Step two: assess

    Look at the human. Determine whether she is angry, tired or merely confused. An angry human has narrowed eyes. A tired human has no eyes at all. A confused human will say “Is that you?”, to which no answer is required.

    Step three: respond

    There are several approved responses:

    • The innocent blink, appropriate when you have done nothing
    • The casual stroll, appropriate when you have done something
    • The sudden flop, appropriate when you have done a great deal
    • The loud meow, appropriate when you would like breakfast, which is always

    Step four: resume

    Once the human has gone back to bed, wait three minutes. Then resume your delivery with extra enthusiasm, to make up for lost time. Do not run directly past the bedroom door. Run around the long way, via the bath.

    Step five: reflect

    At the end of the shift, think about what happened. Did the human see you? Did she understand? Did she say a word you did not recognise? All of this information is valuable and should be shared with Sergeant Tumble, who will not listen.

    A note on morale

    We understand that being observed can be unsettling. Remember that you are a professional, and that professionals are rarely embarrassed. If you are embarrassed, hide under the sofa until it passes, which it will, at around dawn.

    Thank you for your hard work.

  • Seven Things to Know Before You Hire a Night Courier

    Seven Things to Know Before You Hire a Night Courier

    Hiring a night courier is a serious decision, and one that should not be taken lightly, unless you are the courier, in which case you should treat everything lightly, including the furniture.

    One: they work at their own pace

    A night courier will arrive when ready. This may be 2 AM or it may be 4.40 AM. In either case the arrival will be announced by a clattering sound and a brief pause as the courier admires the effect.

    Two: they do not use doors

    Doors are an obstacle, and a good courier will go through them with a firm shove or a sudden dash. If the door is closed, the courier will stand in front of it and shout. If the door is open, the courier will stand in the doorway and think.

    Three: they have preferences

    Each courier has favourite routes, favourite hiding places and favourite objects. Sergeant Tumble, for example, has a great fondness for socks, which she delivers to the bedroom at all hours.

    Four: they do not tolerate delay

    If you are slow to respond, the courier will take matters into her own paws. This may include knocking an item off the table, pulling a cord or sitting on your chest until you rise.

    Five: they require refreshment

    A good courier needs to eat. Please leave out a small saucer of food near the delivery zone. If you do not, the courier will help herself to whatever is in the bin.

    Six: they are very thorough

    Once a courier has made a delivery, she will check it carefully, sniffing each corner and testing each edge. She may then bat the parcel across the floor to test its durability. A parcel that survives is a parcel that deserves to be kept.

    Seven: they are loyal

    Despite the noise and the mess, a night courier is devoted to her work. She will deliver to you faithfully until the day she stops, and on that day she will sit on your lap and purr, and you will forgive her everything.

    Conclusion

    If you are ready for the adventure, contact our team. If you are not, you may wish to hire a day courier, though we cannot recommend one, as they are all asleep.

  • Case Study: The Great Spare Room Backlog

    Case Study: The Great Spare Room Backlog

    The situation

    In March, following a weekend of heavy rain, the courier team found itself with a backlog. The spare room was filled with parcels, boxes and other items that had gathered over several weeks. By Monday morning, there were sixty parcels in the room and no sign of a plan.

    Initial response

    Sergeant Tumble convened a meeting at 3 AM, as is traditional. The meeting lasted nine seconds, during which she looked at the parcels, then at the door, and then at Noodle. Noodle said, “That’s a lot of parcels.” The meeting was adjourned.

    Phase one: assessment

    The team first attempted to sort the parcels by size. This lasted about four minutes, until a small cat named Biscuit climbed into the smallest box and fell asleep. The team then attempted to sort by colour, but a dispute arose over whether brown is a colour.

    Phase two: delivery

    In the second phase, couriers took parcels one by one from the room and placed them in other rooms. Over the course of the night, this resulted in the following:

    • Eleven parcels in the kitchen
    • Nine in the hallway
    • Fourteen on the stairs
    • Three in the bath
    • Twenty three under the bed

    Phase three: review

    By dawn, the spare room was empty and the rest of the house was full. The human woke, walked downstairs and was met by a wall of boxes. She said a word that we shall not repeat. She then sat down on a box and laughed.

    Outcome

    The backlog was cleared in a single night, with only minor damage to a lamp, a plant and the dignity of the sofa. Customer satisfaction was reported as “mixed”, but the delivery rate was excellent.

    Lessons learned

    First, a backlog is a state of mind. Second, a parcel moved is a parcel delivered, regardless of where. Third, the spare room is best left as a place of mystery.

    We thank our staff for their hard work and our customers for their patience, which they showed by sleeping through it.

  • Frequently Asked Questions About Overnight Delivery

    Frequently Asked Questions About Overnight Delivery

    Why do you deliver at 3 AM?

    Because that is when we are awake. At around 3 AM, a mysterious energy overtakes our couriers and they must run. We have attempted to schedule deliveries for the afternoon, but the couriers sleep through them.

    Can I choose a different time?

    You may choose any time you like, and we will note it. We will then deliver at 3 AM anyway. Your choice has been recorded in a folder, and the folder has been sat upon.

    Will the delivery wake me up?

    Almost certainly. Delivery is accompanied by a thump, a crash and a loud proud meow. If you are a light sleeper, we recommend earplugs. If you are a deep sleeper, we recommend a better alarm clock.

    What if I am not home?

    We still deliver. The parcel will be left inside your home, in a spot that we consider safe. We have a high success rate, and our only complaint is that people tend to lock the doors, which is inconvenient.

    What can you carry?

    • Small parcels: yes
    • Medium parcels: with encouragement
    • Large parcels: only if dragged
    • Parcels containing treats: immediately and with enthusiasm
    • Parcels containing a vase: please speak to our insurance team, who are asleep

    What if my parcel is damaged?

    Please inspect your parcel on arrival. If it is dented, scratched or bitten, report it to our customer team. They will look at the damage and say “That seems fine”.

    Do you offer signed for delivery?

    We offer paw signed delivery. The courier will place a single paw on the delivery note, leaving a faint print. This is accepted as proof in most places in the home.

    Can I track my parcel?

    Yes. Stand in the hallway at 3 AM and listen. If you can hear a thundering noise, your parcel is on its way.

    Thank you for choosing Midnight Zoomies Logistics.

  • Introducing Same Night Delivery: Your Parcel Arrives Before You Wake and After You Care

    Introducing Same Night Delivery: Your Parcel Arrives Before You Wake and After You Care

    Midnight Zoomies Logistics is delighted to announce Same Night Delivery, the fastest and loudest service in our history. If your parcel has been entrusted to us before sunset, it will be moved, rearranged and finally deposited somewhere in your home before the sun comes up.

    How it works

    At around 3 AM, Sergeant Tumble experiences what we describe as a “dispatch event”. Her eyes widen, her tail puffs and she leaves the sofa at speed. The parcel is picked up in her mouth, in her paws or occasionally on her head, and is carried through the hallway at the maximum velocity a cat can attain without hitting a wall.

    Service levels

    We offer three tiers of Same Night Delivery:

    • Standard: your parcel is moved to the next room and abandoned
    • Express: your parcel is moved to the stairs and thrown down them
    • Premium: your parcel is moved to a place of Tumble’s choosing, which is usually under the bed

    What you can expect

    Delivery windows are flexible. We guarantee delivery between midnight and dawn, with a high likelihood of delivery at exactly 3.07 AM. The courier will announce her arrival with a sustained yowl, which is included in the price.

    Tracking

    Customers can follow their parcel by listening. A sudden thud indicates the parcel has been picked up. A long scraping noise indicates it is in transit. A crash from the kitchen suggests that it has arrived, along with other items it was not carrying.

    A note on handling

    Our staff handle every parcel with care. Fragile items are carried gently and then dropped from a height of no more than a metre, which we regard as a courtesy. Heavy items are pushed. Very heavy items are looked at, and a decision is made in the morning.

    Pricing

    Same Night Delivery costs one small treat per parcel, payable on receipt, or in advance if the customer wishes to guarantee that Sergeant Tumble will not sit on the invoice.

    In summary

    If you need it there tonight, we can have it there tonight. It might not be where you wanted it. It will certainly be somewhere.