Category: Depot Memos

  • Employee Handbook Extract: What To Do When the Human Is Awake at 3 AM

    Employee Handbook Extract: What To Do When the Human Is Awake at 3 AM

    The following extract is taken from Section Nine of the Midnight Zoomies Logistics Employee Handbook, which is kept in a drawer and has been used mainly as a bed.

    Background

    Our couriers work at night so that they may carry out deliveries without interference. Occasionally, however, a human is awake. The human may be getting a glass of water, visiting the bathroom or sitting in the dark with a phone. In these cases, couriers should follow the procedure below.

    Step one: freeze

    Stop moving immediately. A frozen courier is an invisible courier, or at least that is what we tell new recruits. Hold your position, and keep one paw raised if it was raised at the time. A raised paw suggests deliberate thought.

    Step two: assess

    Look at the human. Determine whether she is angry, tired or merely confused. An angry human has narrowed eyes. A tired human has no eyes at all. A confused human will say “Is that you?”, to which no answer is required.

    Step three: respond

    There are several approved responses:

    • The innocent blink, appropriate when you have done nothing
    • The casual stroll, appropriate when you have done something
    • The sudden flop, appropriate when you have done a great deal
    • The loud meow, appropriate when you would like breakfast, which is always

    Step four: resume

    Once the human has gone back to bed, wait three minutes. Then resume your delivery with extra enthusiasm, to make up for lost time. Do not run directly past the bedroom door. Run around the long way, via the bath.

    Step five: reflect

    At the end of the shift, think about what happened. Did the human see you? Did she understand? Did she say a word you did not recognise? All of this information is valuable and should be shared with Sergeant Tumble, who will not listen.

    A note on morale

    We understand that being observed can be unsettling. Remember that you are a professional, and that professionals are rarely embarrassed. If you are embarrassed, hide under the sofa until it passes, which it will, at around dawn.

    Thank you for your hard work.

  • Notice: Scheduled Maintenance of the Hallway Runner

    Notice: Scheduled Maintenance of the Hallway Runner

    Midnight Zoomies Logistics wishes to inform customers and staff that the Hallway Runner, our principal delivery route, will undergo scheduled maintenance this Sunday. We apologise for any inconvenience and thank you for your understanding.

    What is happening

    The Hallway Runner is a long rug that stretches from the front door to the kitchen. Over the years it has become rumpled, bunched and slightly frayed at one end. It will be straightened, brushed and gently smoothed by a human with a frown.

    Why this matters

    A rumpled runner is a hazard. Couriers who travel at speed can catch a paw in a fold and be sent tumbling into the wall. Such events slow the delivery schedule and offend the dignity of the courier.

    Impact on services

    During the maintenance period, the following changes will apply:

    • Same Night Delivery will be redirected via the dining room
    • Express parcels will be delayed by up to six minutes
    • Premium parcels will be carried over the sofa, which is not recommended
    • All deliveries to the front door will be paused while the human is vacuuming

    The ceremony

    At the end of the maintenance, a short ceremony will take place. Sergeant Tumble will walk the length of the runner, slowly and with great solemnity, to confirm that it is fit for use. She will then run it at full speed, which is considered a formal approval.

    Alternative routes

    Customers are invited to consider the following alternatives:

    • The windowsill route, suitable for small items
    • The bookshelf route, suitable for items that can climb
    • The stairs, not recommended

    Safety reminder

    All staff are asked to avoid the runner while it is being brushed. A courier who runs across a freshly smoothed rug leaves marks, and the human will notice, and the human will blame the dog, who has no part in this and will be very upset.

    Closing remarks

    We are grateful to the Hallway Runner for its long service, and we look forward to many more years of slides, skids and dramatic arrivals. Normal service will resume on Monday at approximately 3 AM.

    Head of Fleet Noodle

  • Depot Memo: Please Stop Using the Stairs as a Sorting Facility

    Depot Memo: Please Stop Using the Stairs as a Sorting Facility

    From: Head of Fleet Noodle

    To: All couriers, drivers and Parcel

    Subject: The staircase

    Colleagues, over the last month, the main staircase has become increasingly crowded with parcels, toys, socks and one small potato. I realise that the stairs are a natural place to pause, but I must now insist that they are not used for sorting.

    The problem

    The staircase is a thoroughfare. It is used by the humans, by the other cats and by the occasional dog who sleeps in the lounge. When a parcel is left on the third step, it creates a hazard. When two parcels are left on the third step, it creates a debate. When there are eleven parcels, it creates a human falling down the stairs, which I regard as a serious service failure.

    What has been happening

    • Parcels left on the stairs overnight by couriers who intended to return
    • Parcels pushed down the stairs to see what happens
    • Parcels pushed up the stairs, which takes much longer and draws a crowd
    • One parcel that has been there since Tuesday and has started to feel like a resident

    New rules

    Effective this week, all parcels must be delivered to the correct location in one trip. The stairs are for passing through, not for resting, and they are certainly not for dramatic pauses. Couriers who need to stop must do so in the hallway, where a cushion has been provided.

    Fleet update

    I would also like to remind staff that our fleet consists of one laundry basket, one shoebox and a bag. These vehicles are valuable. Please do not tip them over on the way down.

    Disciplinary measures

    First offence: a stern look from Sergeant Tumble. Second offence: two stern looks. Third offence: a long and painful silence, followed by being ignored at dinner.

    Final word

    Our customers trust us to move their goods with speed and dignity. The stairs are not dignified. Please act accordingly.

    Noodle